JOB SUMMARY:

Senior staff role that oversees planning and coordination of operations for the Company. The Director will utilize operational and culinary knowledge, restaurant operations experience, and excellent communication skills to work closely with the restaurant teams in managing the day-to-day operations while scaling the business.

Who you are:

A seasoned hospitality professional with extensive experience in leadership and management roles.  

Teamwork

• You understand this role can only be successful if the team in place is not only functioning well, but really in sync.
• You actively build a positive environment amongst the key leadership staff and coach toward a team mentality, understanding that the trust and vibe you build with your team rolls downward to everyone.
• You work closely with direct supervisors, as well as team members to build and improve on restaurant needs and projects. 
• You lead with an “us” mentality. 
• You see yourself as an extension of the business out in the world, and speak highly of the team and the restaurant as a whole.

Self Management

• You take initiative independently, without direct requests. 
• You take it upon yourself to come in when needed. 
• You use analytical & critical thinking, and deductive reasoning to engage in complex problem solving. 
• You take immediate action and complete projects with persistence and in a timely manner. 
• You self-evaluate, recognize your own shortcomings, and strategize growth appropriately.
• You maintain a positive outlook and working environment, and are control of your emotions.
• You have a high stress tolerance in fast paced environments.

Planning/Time Management/Organization

• You understand the need to manage projects, daily tasks and service within the work week. 
• You look ahead to upcoming restaurant needs and events and strategize appropriately. 
• You organize your week/month around the needs of the day, larger projects, and prioritize effectively. 
• You create time to complete projects when needed.
• You actively seek and implement processes to become more efficient.

Communication Skills

• You possess strong oral/written comprehension and expression that is clear and concise. 
• You keep the staff informed on important matters in a timely manner. 
• You lead clear, dynamic, informative, and fun line-up meetings. 
• Proactively communicates areas that need improvement, whether it’s a one-on-one conversation or in a line-up. 

Leadership

• You are consistent in your communication and hold your team members compassionately accountable.
• You garner and maintain the respect of fellow managers and team members. 
• You follow through with commitments made. 
• You understand that your role casts a big shadow, and leading by example ultimately builds a strong culture.
  

ACTIVITIES & RESPONSIBILITIES: 

• Promote, work, and act in a manner consistent with the mission and core values of Wye Hill Hospitality.
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis. 
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Coordinate activities between all departments for smooth and efficient implementation of food and beverage initiatives, service initiatives, operational updates, and training programs.
• Organize and direct General Managers for each restaurant location, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance.
• Lead the design, implementation, and integration of new and existing training programs, operations manuals, continuing education, assessments, resources, processes, and initiatives that establish a brand wide culture of continuous learning.
• Provide leadership and coaching to management in the areas of recruiting, hiring, training, coaching, and motivating employees in order to achieve goals and objectives.
• Support FOH Management Teams as needed, if floor coverage is required.
• Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Direct and advise on Diversity & Inclusion initiatives. 
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Create and maintain systems for staff in all areas of managerial and professional development.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Attend weekly meetings with Owner to discuss and follow-up on all important items discussed in prior meetings and those that are directly/related to the company objectives.
• Conduct field visits to all locations on a weekly basis to assist with operational items, continuous improvement, and further develop best practices that drive sales and profit.
• Facilitate and is accountable for running weekly payroll. 
• In tandem with Company Chef, analyze menu, cost of items, price of items, and movement to maintain the most profitable product mix.
• In tandem with General Managers at each location, develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
• Assist with planning and implementation of annual events, trainings and company meetings as required.
• Support planning and development of new restaurant concepts, including planning restaurant layouts, assisting in team communication, assisting in creating and maintaining timelines, and creating appropriate staffing structure.
• Complete other tasks, projects and job duties as assigned and/or deemed appropriate.

TOOLS & TECHNOLOGY: 

• • Internal communication (Slack)
  • Email (Gmail)
  • Accounting software (Intuit QuickBooks)
  • Calendar and scheduling software (Google Calendar, OpenSimSim & Resy)
  • Office suite software (G Suite)
  • Point-of-sale software (Toasttab POS)
  • Event management software (Tripleseat)
  • Word processing software (Microsoft Word)
  • Graphic design software (Adobe Illustrator) Optional

JOB SUMMARY:

Creative and operational marketing role accountable for creating digital content for our social media platforms for all brands, maintaining websites and digital listings, and spearheading off site events that benefit and elevate our brand.  This role will be charged with leading projects and campaigns that effectively deliver our company’s message to the public and the media. You must possess superb written and verbal communication skills, and have in-depth knowledge of marketing platforms and practices.

ACTIVITIES & RESPONSIBILITIES: 

Primary

• Promote, work, and act in a manner consistent with the mission and core values of Wye Hill Kitchen & Brewing.
• Coordinate and maintain master marketing content calendar for WH Hospitality, including 5 brands.
• Create content and manage audience engagement for individual location social media accounts including Instagram, Facebook, Twitter, LinkedIn and other platforms as determined.
• Measure content and campaign performance on social media platforms and adapt content strategies and tactics accordingly.
• Write content for both print and web including the company website, blog, brochures, newsletter, press releases, marketing campaigns, white pages, case studies, and more.

• Keep all online listings for locations up to date including Google, Apple, TripAdvisor, Yelp, etc.

• Research industry trends and monitor the media, including newspapers, magazines, journals, broadcasts, newswires, and blogs, as it relates to WH Hospitality’s strategic business plan.

• Adapt content from research, market data, and discussions with firm leaders (Chris, Sara, creative leaders like Executive Chefs, Beverage Directors, etc.) into meaningful content for PR and social media.

• Interacts with WH Hospitality staff in other offices to obtain/exchange information as needed, like seasonal menu changes, operating hours, special closures, etc, and ensure that information is available to the public 
• Liaise with South City PR as required for all media and print opportunities. 
• Communicate complex information and ideas through a variety of media – written, graphic, verbal, interactive.

• Exhibit high energy, enthusiasm, and poise while working collaboratively and thinking strategically.

• Ability to write quickly, clearly, and convincingly, recognize newsworthiness, manage internal expectations, and deliver on external expectations;
• Interacts with Wye Hill Hospitality staff in all locations to obtain/exchange information as needed. (ex. Seasonal menu releases, new key staff members, special closures)

• Oversee and coordinate off site marketing events and festivals.  

• Ensure  print branded collateral materials are up to date, and create new collateral as needed (ex. Catering menus, print menus, marketing materials as required) 
• Ability to write quickly, clearly, and convincingly, recognize newsworthiness, manage internal expectations, and deliver on external expectations;

who you are:

• You have 3-5 years experience in copywriting, content creation, PR, or relevant experience.
• You enjoy writing copy, creating digital branded content, and authentic storytelling.
• You are energized by intentional and cohesive branding. 
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar
• Highly organized, productive, resourceful, and detail-oriented self-starter, capable of handling multiple projects concurrently.
• Interest or previous experience in Hospitality or Food & Beverage preferred, but not required
• Prefer a Bachelors’ degree (journalism, marketing, public relations, communications, or a related field) or commensurate experience in a related field.

skills

• Proven experience as a marketing professional, brand ambassador and/or copywriter
• Unreasonable attention to detail and thoroughness
• Up to date expertise in social media platforms including Instagram, Facebook, Twitter, Linkedin, YouTube and Tik Tok
• Experience working in Adobe Creative Suite,  InDesign or Canva preferred
• Proficiency in Google Business Suite
• Proficiency in Squarespace and WordPress platforms
• Willingness to try new things with an open mind
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

TOOLS & TECHNOLOGY: 

• • Google Business Suite
  • Social Media Platforms – Instagram, Facebook, Twitter, Tik Tok, Linkedin, YouTube, etc.
  • Internal Communication – Slack
  • WordPress
  • Squarespace
  • Adobe Creative Suite
  • TripleSeat Event Management
  • Canva 

JOB SUMMARY:

Cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking. Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates. 

ACTIVITIES & RESPONSIBILITIES: 

Primary

• Promote, work, and act in a manner consistent with the mission and core values of Wye Hill Kitchen & Brewing.
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.  
• Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Ability to work with a positive attitude in a fast paced environment
• Report all equipment problems, violations or substandard practices to management.
• Inspect and clean, and maintain food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
• Ensure food is stored and cooked at the correct temperature by regulating temperature of ovens, broilers, grills, fryers, roasters, and other kitchen equipment.
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
• Knows and complies consistently with the restaurant’s standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
• Responsible for the quality of products served.
• Stocks and maintains sufficient levels of food products at line stations to support a smooth service period.
• Handles, stores, and rotates all food products and supplies according to restaurant policies and procedures.
• Portion, arrange, and garnish food, according to standard portion sizes and recipe specifications and serve food to servers or guests.
• Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
• Follow proper plate presentation and garnish set up for all dishes.
• Assists in food prep assignments during off-peak periods as needed.
• Works clean and runs the dish pit to prevent piling up as needed.
• Substitute for or assist other cooks during emergencies or rush periods.
• Closes the kitchen following the closing checklist for kitchen stations and assists others in closing the kitchen.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

TOOLS & TECHNOLOGY: 

• Calendar and scheduling software (Google Calendar, OpenSimSim & Resy)
• Kitchen equipment & Machinery
• Food Safety Labeling Systems

Experience:

• Two years’ cooking experience preferred

Other Requirements:

• Ability to work a flexible schedule that may include nights and weekends as defined by the Chef
• Must have reliable transportation
• Ability to stand for long periods of time and perform sometimes-strenuous physical labor, including lifting objects that may weigh 50 lbs or more
• Ability to perform duties in an environment that may include exposure to extreme heat or cold, hot liquids, chemicals, pressure vessels, strong odors and moving machinery, with knowledge of the potential for personal injury

JOB SUMMARY:

Prepare the restaurant for service, including both the Tap Room and Patio, monitor revolving service needs and continually provide necessary adjustments to ensure an effing delightful experience for guests. This includes, but is not limited to, stocking glass, silver, and serveware. Be eager and able to lift bus tubs or other heavier items, stand for long periods of time during busy shifts, and walk efficiently through not only your section but the entire restaurant to facilitate a team-oriented atmosphere. Communicate with guests in a high-paced environment effectively and warmly to provide a welcoming, guided experience best tailored to their needs. Input orders accurately and efficiently to Expo, Kitchen, and Bar and follow through with delivery. Stay humble, hungry, and adaptable to change.a

ACTIVITIES & RESPONSIBILITIES: 

Primary

• Promote, work, and act in a manner consistent with the mission of Wye Hill Kitchen & Brewing.
• Monitor and guide guests’ dining experience to ensure guests are satisfied with the food, service, and experience.
• Take food or beverages orders from guests.
• Describe and recommend house brewed beers to guests, along with recommended food pairings.
• Respond promptly and courteously to correct any problems.
• Collect payments from guests.
• Enter food and drink orders into POS system.
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services
• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
• Clean tables or counters after guests have finished dining.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Garnish and decorate beverages in preparation for serving.
• Thank guests for their visit and invite them to return.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

TOOLS & TECHNOLOGY: 

• Calendar and scheduling software (Google Calendar, OpenSimSim & Resy)
• Point of Sale software: Toast
• Kitchen equipment & Machinery

Experience:

• 1 year previous serving experience preferred

Other Requirements:

• Ability to work a flexible schedule that may include nights and weekends as defined by the Front of House Management team.
• Must have reliable transportation
• Ability to stand for long periods of time and perform sometimes-strenuous physical labor, including lifting objects that may weigh 50 lbs or more